Most Frequently Asked Questions Revealed:
1. When can I expect my package to arrive?
A: We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse. It may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Please note during the holiday season that these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.
USA: Between 10 - 20 days average
Canada: Between 17- 30 days average
Europe: Between 17- 35 days average
Australia: Between 20 - 40 days average
All Others: Between 20- 40 days average
2. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?
A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. Or if you decided to create an account here then you can also check there. If all else fails and nothing is there, please contact us directly at the above mentioned email and we can assist you!
3. Refunds/Exchange Policy
A: Just reach out to use and we can take care of you. All you have to do is send it to our address here in the United States. Upon return we will refund you .
4. How can I pay for my order?
We accept all major credit cards, and Paypal. All payments are processed through a secured checkout process
5. When did you launch?
We launched Embrace The Animals on January 12th. 2016.
Do I have to pay for shipping?
No, we offer free shipping.
What if I haven’t received my package?
- Check all external locked mailboxes
- Contact your local post office to see if they have it held for you (always provide your tracking number to them)
- If you still cannot locate your package, contact us at email@example.com with your order number in the subject field.